Complaints
We make every effort to give the best service possible to everyone who attends Norton Place PCN.
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Unfortunately, issues can occur which could result in a patient feeling that they need to communicate their issue. If this is the case, we would like to settle the matter quickly, and amicably, as possible with transparency.
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Chat with us.
From 1 July 2023 the way members of the public can make a complaint about primary care services to the commissioner is changing.
There are two ways to make a complaint:
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Members of the public can complain to the healthcare provider: this is the organisation where they received the NHS service, Norton Place PCN email is pcn.manageru04545@nhs.net
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Members of the public can complain to the commissioner of the service: this is the organisation that paid for the service or care received.
After 1 July 2023 if members of the public want to make a complaint about primary care services to the commissioner, they will now contact Mid and South Essex Integrated Care Board instead of NHS England.
The contact details below should be used:
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Telephone: 01268 594444
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E-mail: Mseicb.complaints@nhs.net
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Writing to us at: Mid and South Essex Integrated Care System · Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3HG